Customer support
Three ways to get help, depending on what you need. The service is reserved for customers with an active support contract in good standing.
Urgent intervention is reserved for issues that stop your work. Call the dedicated number and talk to support.
If the issue is not blocking, we will ask you to open a standard ticket: it is the fastest way to get it to the right person.
Write to helpdesk@mtf-srl.com describing the issue: the email automatically opens a ticket, which is taken on and handled within the terms of your contract.
Include company, user and, if possible, a screenshot: it shortens the first exchange.
The MTF portal is where you follow your requests and find what concerns you, without going through email. We built it ourselves.
Registration is not automatic: leave us your details and we create the account for you.
Remote support
When the request calls for it, the consultant asks you to start TeamViewer and gives you the session details. The connection starts only with your consent and lasts as long as the intervention.
The link downloads MTF’s TeamViewer QuickSupport: no installation, no licence required.
Portal registration
We create the account by hand and send you the credentials by email. We need a few details to link it to your company.
If you are already registered, sign in from the portal — no need to send the request again.
We will create the account and send the credentials to the address you gave us. If you need anything else, reply to that email.
Reference:
Try again in a few minutes, or write to helpdesk@mtf-srl.com.
For demos, project assessments and sales enquiries the channel is a different one.
Go to contacts →