Customer support
Two channels, depending on urgency. The service is reserved for customers with an active support contract in good standing.
Urgent intervention is reserved for issues that stop your work. Call the dedicated number and talk to support.
If the issue is not blocking, we will ask you to open a standard ticket: it is the fastest way to get it to the right person.
Write to helpdesk@mtf-srl.com describing the issue: the email automatically opens a ticket, which is taken on and handled within the terms of your contract.
Include company, user and, if possible, a screenshot: it shortens the first exchange.
Remote support
When the request calls for it, the consultant asks you to start TeamViewer and gives you the session details. The connection starts only with your consent and lasts as long as the intervention.
The link downloads MTF’s TeamViewer QuickSupport: no installation, no licence required.
For demos, project assessments and sales enquiries the channel is a different one.
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